In recent years, businesses worldwide have been forced to confront the fact that employees do not necessarily need to be physically present in an office to be efficient and productive members of the workforce; the working culture has arguably been transformed by the implementation of remote working. However, this radical change may present some challenges regarding a business’s communication network.
Energise remote work with Microsoft Teams
The notion of remote working no doubt may instill a level of concern within employers – will employees still be as effective, communicative, and crucially, productive in a home office work setting?
Although these concerns are justified, the evidence shows that remote workers are perhaps more productive than their office-based counterparts. Therefore, it is crucial that businesses utilize the latest communications software to ensure the smooth, effective running of the enterprise.
With Microsoft Teams Direct Routing, your business can ensure that this productivity is realized to its full potential, and remote working can be effectively accommodated in the ever-fluctuating working world.
What is direct routing?
Direct routing, simply put, allows users to make and receive calls through their Teams environment. The upgraded phone system enables enterprises to turn Office 365 into a business’s phone system, allowing users to make and receive UK and international calls to, and from, non-Teams users, without the need for a costly telephony system, and on a wide range of devices, meaning it is ideal for remote workers.
Upgrading your phone system: the benefits of direct routing
Upgrading your phone system to accommodate remote working ensures that levels of productivity will be high. The Teams platform becomes a centralized communications tool once the ability to make and receive calls, from wherever you are, becomes available.
A phone system such as this also accommodates more flexible working which is ideal for those working at home. Your employees don’t need to be tied down to an on-site PBX or have company phones to make and receive external calls; they can literally do it from the comfort of their own PC, tablet, or phone.
Direct Routing turns Teams into a cloud-based telephony system available on any device with the Teams app installed. In other words, employees can make external calls from a wide range of devices, wherever they are; in the office, working remotely from home, or even in another country.
Increased customer satisfaction
Not only can you keep costs down with direct routing by negating the need for additional infrastructure, but the overall customer experience given your customers will also enjoy new positive effects.
Microsoft Teams Direct Routing allows for a seamless method of communication between your employees and your customers – employees will be able to reply to any customer queries or questions more efficiently if they are able to take external calls wherever they are in the world (and on any device), without having to switch between applications or navigate specialist hardware.
Businesses must adapt to changing times
Since the advent of remote working, it is crucial that businesses adapt to changing times. Upgrading an old phone system to a more efficient, centralized communications hub through direct routing is arguably essential in ensuring your business can accommodate these changes and allow your enterprise to stand out from competitors.