So you just got negative feedback, what now? What will you do about the negative online review of your business?
Online sellers dread negative feedback. Why? Because negative feedback can damage a reputation.
Negative feedback can decrease sales and worse – the customer will buy from the competition.
According to Bright Local, negative reviews stop 40% of buyers from wanting to use a business; however, the good news is, there are a few simple ways to rebuild your online reputation.
Negative feedback is an opportunity to reassess
According to Complaints Base Business Reviews, negative feedback gives you an opportunity to hear the customer and re-evaluate your product, services, return policies and so on.
Sure the negative feedback hurts, but it’s also a chance to make adjustments to your business as necessary. This is more important than you may think as often, we’re under the impression that everything is going well; when in fact, there’s much to be improved.
Try to reconcile with your buyer
Buyers that left bad feedback appreciate seller’s that will contact them about their post and wants to do right by them.
If you’re hellbent on removing the negative feedback, this is what you should try doing. Although it’s not a guarantee that the customer will indeed remove the negative feedback once you have addressed their issue, there is a bigger chance that it will happen considering that their issues have been resolved.
Try to explain the situation
If the cause of the negative feedback was out of your control – like the reason for the delay of a shipment was due to bad weather, Or the item that arrived was broken because of postal service mishandling – try to reply to the feedback so that other people who are checking your posts will know your side of the story.
Negative feedback on your account can be a hard blow, especially if you think that you’re doing the best you can to run a legitimate business. But you should realize by now that you can’t please everybody. Sometimes you just have to accept the feedback, address the things that your business needs to improve on and try to reconcile with your buyer to see if they can retract their negative post.